Skip to content


Your cart is empty

Terms of Sales


These general conditions of sale apply to all sales concluded on the ambianceluminaire website .com

Neo KYMA, company which owns, is a company with capital of 1000 euros, registered in the R.VS.S.Paris B under number 900 236 829, whose head office is located 9 RUE ANATOLE DE LA FORGE 75017 PARIS

represented by Hurpin Etienne duly authorized,

(Hereinafter referred to as the “Operator”).

The Operator’s individual VAT number is: FR27900236829

lighting is hosted by Godaddy, headquartered at 14455 N. Hayden Rd., Ste. 226 Scottsdale, AZ 85260 USA 85260 Scottsdale.

The ambianceluminaire markets the following products: lighting.
The customer declares to have read and accepted the general conditions of sale prior to placing his order. Validation of the order therefore constitutes acceptance of the general conditions of sale.

Article 1 - Principles

These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.
These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other sales channels. distribution and marketing.
They are accessible on the ambianceluminaire website and will prevail, where applicable, over any other version or any other contradictory document.
The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.
If a condition of sale were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.
These general conditions of sale are valid until July 31, 2024.

Article 2 - Content

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the website lighting
These conditions only concern purchases made on the ambianceluminaire website and delivered exclusively in mainland France, in Corsica and also in Switzerland, Belgium, Canada, Luxembourg and Andorra. For any delivery in the French Overseas Territories or abroad, you should send a message to the following email address:
These purchases concern the following products: lighting.

Article 3 - Pre-contractual information

The buyer acknowledges having been informed, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and all the information listed in article L . 221-5 of the Consumer Code.

The following information is transmitted to the buyer in a clear and understandable manner:
- the essential characteristics of the good;
- the price of the good and/or the method of calculating the price;
- if applicable, all additional transport, delivery or postage costs and all other possible costs payable;
- in the absence of immediate execution of the contract, the date or deadline by which the seller undertakes to deliver the good, whatever its price;
- information relating to the identity of the seller, his postal, telephone and electronic contact details, and his activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and terms of implementation of guarantees and other contractual conditions.

Article 4 - The order

The buyer has the possibility of placing their order online, from the online catalog and using the form which appears there, for any product, within the limits of available stocks.
The buyer will be informed of any unavailability of the product or good ordered.
For the order to be validated, the buyer must accept, by clicking where indicated, these general conditions. He will also have to choose the address and the delivery method, and finally validate the payment method.
The sale will be considered final:
- after sending the buyer confirmation of acceptance of the order by the seller by email;
- and after collection by the seller of the entire price.
Any order constitutes acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, including non-payment, incorrect address or other problem on the buyer's account, the seller reserves the right to block the order from the buyer until the problem is resolved.

For any questions relating to the tracking of an order, the buyer can call the following telephone number: +33 7 56 84 69 45 (cost of a call local), on the following days and times: Monday to Friday, 9 a.m. to 6 p.m., or send an email to the seller at the following email address:

Article 5 - Electronic signature

Online provision of the bank card number of the buyer and the final validation of the order will constitute proof of the buyer's agreement:
- payment of the sums due under the purchase order;
- signature and express acceptance of all operations carried out.
In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is noticed, to contact the seller at the following telephone number: + 33 7 56 84 69 45.

Article 6 - Order confirmation

The seller provides the buyer with an order confirmation by email.

Article 7 - Proof of the transaction

Computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8 - Product information

The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller. They are offered while stocks last.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.
The photographs of the products are not contractual.

Article 9 - Price

The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.
Prices are indicated in euros. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the sale price of the products. products.

Article 10 - Payment method

This is an order with payment obligation, which means that placing the order involves payment by the buyer.
To pay for his order, the buyer has, at his choice, all the payment methods made available to him by the seller and listed on the seller's website. seller. The buyer guarantees to the seller that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The seller reserves the right in particular to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. .
Payment of the price is made in full on the day of the order, according to the following terms:
- bank card (MasterCard, Visa, Amex)
- PayPal

Article 11 - Availability of products - Reimbursement - Resolution

Article 13 - Delivery errors

The buyer must inform the seller on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and/or non-conformity of the products in kind or quality compared to the indications appearing on the order form. Any complaint made after this deadline will be rejected.
The complaint may be made, at the buyer's choice:
- by telephone to the following number: +33 7 56 84 69 45;
- by e-mail to the following address:
Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability with regard to the buyer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the Buyer. The exchange of a product can only take place after the exchange number has been assigned.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by Colissimo Recommended, to the following address: 76 rue Gabriel Peri, 92700 colombes.
Return costs are the responsibility of the seller.

  • Circumstances for reimbursement:
    Return period: You have a period of 14 days from receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.

    Change of mind: If you change your mind after receiving the product, you can return it within 14 days. Products must be unused, undamaged and in their original packaging.

    Defective/Broken Products: If a product develops a defect or breaks within 14 days of receipt, please contact us to arrange a replacement or refund.

    Products damaged on arrival : If a product arrives damaged, please contact us within 14 days for a replacement or refund.

    Incorrect product: If you receive an incorrect product, please contact us within 14 days for a replacement or refund.

    Product not received: If your product has not arrived within 14 days of the expected delivery date, please contact us.

    Cancellation after order: If you wish to cancel your order after placing it, please contact us as soon as possible. We will do everything possible to stop shipping, but if the product has already been shipped, you will need to return it for a refund.

    Return costs are the responsibility of the customer, except in the event of a defective product, damaged on arrival, incorrect product, or in the event of an error on our part during shipping. We recommend using a trackable shipping service to ensure the security of the return.

  • Receipt of the return request: As soon as we receive your return request, our team undertakes to respond to you within 24 hours to give you precise instructions on how to return the product.

  • Sending the product: The time it takes for the product to return to us depends on the delivery service you choose. Generally, it can take between 3 to 7 business days.

  • Product inspection: Upon receipt of your product, we will carry out an inspection which may take up to 48 hours. We check the condition of the product and compliance with our returns policy.

  • Refund processing: If everything is compliant, we will process the refund immediately. The reimbursement time then depends on the payment method used during the initial purchase. For a credit or debit card, it may take between 5 to 10 business days for the amount to appear in your account. If you used an online payment service like PayPal, the refund can be instant.

What is the reimbursement method? How does the customer receive his refund?

We will issue the refund using the same payment method you used for your initial purchase. This means that if you paid by credit card, the refund will be credited to the same card. If you used an online payment service, the refund will be made on the same service.

Article 12 - Delivery terms

We use LaPoste, Colissimo, to deliver our packages in mainland France.
Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and deadlines specified above.
The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, at his request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the delivery person will leave a calling card in the mailbox, which will allow the package to be collected at the appropriate time and place. indicated.
If at the time of delivery, the original packaging is damaged, torn, opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).
The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note). delivery, damaged package, broken products.)
This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered mail at the latest within two working days following receipt of the item(s) and send a copy of this letter. by fax or simple mail to the seller at the address indicated in the legal notices of the site.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made outside this deadline cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions.)

Article 14 - Product warranty

14-1 Legal guarantee of conformity
The seller guarantees the conformity of the goods sold to the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code.
In the event of implementation of the legal guarantee of conformity, it is recalled that:
- l the buyer benefits from a period of 2 years from delivery of the goods to act;
- the buyer can choose between repair or replacement of the goods, subject to the cost conditions provided for in article L. 217-17 of the Consumer Code;
- the buyer does not have to provide proof of the non-conformity of the good during the 24 months in the event of new goods (6 months in the case of second-hand goods), following delivery of the goods.

14-2 Legal guarantee for hidden defects
In accordance with articles 1641 et seq. of the civil code, the seller is responsible for hidden defects that may affect the property sold. It will be up to the buyer to prove that the defects existed at the time of sale of the property and are likely to render the property unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.
The buyer can choose between canceling the sale or reducing the price in accordance with article 1644 of the civil code.

Article 15 - Right of withdrawal

14 day return policy for in France

At, we are committed to providing a satisfactory shopping experience to our customers in France and Switzerland, Belgium, Canada, Luxembourg, Andorra, United States, Canada, Australia, New Zealand. We understand that sometimes a product may not meet your expectations or may have a defect. This is why we have implemented a 14-day return policy specifically for the sale of lamps and lighting fixtures. Here are the details of our returns policy:

  1. Return period: You have a period of 14 days from receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.

  2. Eligible Products: All lighting-related products, such as lamps, fixtures and related accessories, are eligible for return, except for personalized products or products marked as non-returnable for reasons of hygiene or safety.

  3. Returns process: To initiate the return, please contact us by telephone at +33 7 56 84 69 45 or by email at the following email address by providing the following information: order number, product name, reason for return and your contact details. We will provide you with specific return instructions and return address.

  4. Return costs: Return costs are the responsibility of the customer, except in the event of a defective product or an error on our part during shipping. We recommend using a trackable shipping service to ensure the security of the return.Sunless the goods cannot normally be returned by post, in which case the Operator will recover the Product at its expense.

  5. Refund: Once we have received the returned product and verified its condition, we will refund the full amount of the purchase, including the initial delivery costs, within a reasonable time. The refund will be made according to the payment method used during the initial purchase

Application of the right of withdrawal
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of their order, to return any item that does not suit them and request an exchange. or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions.) allowing their remarketing in new condition, accompanied by the purchase invoice.

If a customer wishes to return a product, they must contact us by telephone at +33 7 56 84 69 45 or by e-mail at within 14 days of receipt of the order. The customer must provide the following information:

  • Name and First name
  • Address
  • Phone number
  • Email address
  • Order number
  • Name of product to return
  • Reason for return

or print the fwithdrawal form
(to be completed by the consumer,
and to be sent by registered letter with acknowledgment of receipt,
within a maximum period of 14 days following the date of conclusion of the service contract)

Withdrawal form

Download the return slip, print it and insert it in the return package.

Damaged, soiled or incomplete products are not returned.

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the desire to retract.
If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the delivery costs are refunded. reimbursed.

Return costs are the responsibility of the customer, except in the event of a defective product or an error on our part during shipping. We recommend using a trackable shipping service to ensure the security of the return.

The exchange (subject to availability) or refund will be made within 48 hours, and at the latest, within 14 days from receipt, by the seller, of the returned products by the buyer under the conditions provided above.

According to article L221-28 of the Code of consumption, the right of withdrawal cannot be exercised for contracts:
- for the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
- supply of goods made to the consumer's specifications or clearly personalized;
- supply of goods likely to deteriorate or expire quickly;
- supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- supply of goods which, after having been delivered and by their nature, are mixed inseparably with other articles;
- supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional;
- maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
- supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
- supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
- for the supply of digital content not provided on a physical medium, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.

Article 16 - Force majeure

Any circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as their disappearance.
All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by these will be considered as force majeure. last, despite all reasonably possible efforts. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party.

Article 17 - Intellectual property

The content of the website remains the property of the seller, the sole owner of the intellectual property rights to this content.
Buyers undertake not to make any use of this content, any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

Article 18 - Information Technology and Freedoms

The personal data provided by the buyer are necessary to process their order and prepare invoices.
They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.
The processing of information communicated via the ambianceluminaire website has been declared to the CNIL.
The buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the terms defined on the ambianceluminaire website.

Article 19 - Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the others stipulations will retain all their force and scope.

Article 20 - Non-waiver

The fact of one of the parties not taking advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver to the obligation in question.

Article 21 - Title

In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22 - Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

Article 23 - Mediation and dispute resolution

The buyer may resort to conventional mediation, in particular to the Consumer Mediation Commission or to existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example ) in the event of a dispute. The names, contact details and email address of the mediator are available on our site.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up a platform Online Dispute Resolution, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link:

Article 24 - Applicable law

These general conditions are subject to the application of French law. The competent court is the judicial court.
This is the case for the substantive rules as well as the formal rules. In the event of a dispute or complaint, the buyer will contact the seller as a priority to obtain an amicable solution.

Article 25 - Protection of personal data

Data collected
The personal data collected on this site are as follows:
- account opening: when creating the user's account, their name; first name ; email address ; address ;
- connection: when the user connects to the website, the user records, in particular, their first and last name, connection data, usage data, location and its data relating to payment;
- profile: the use of the services provided on the website allows you to fill in a profile, which may include an address and a number telephone;
- payment: as part of the payment for the products and services offered on the website, it records financial data relating to the bank account or the user's credit card;
- communication: when the website is used to communicate with other members, the data concerning the user's communications is subject to temporary storage;
- cookies: cookies are used as part of the use of the site. The user has the option to deactivate cookies from their browser settings.

Use of personal data
Personal data collected from users aim to provide website services, improve them and maintain a secure environment. More specifically, the uses are as follows:
- access and use of the website by the user;
- management of the operation and optimization of the website;
- organization of the conditions of use of Payment Services;
- verification, identification and authentication of data transmitted by the user;
- offer to the user the possibility of communicating with other users of the site web;
- implementation of user assistance;
- personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
- prevention and detection of fraud, malware (malicious software) and management of security incidents;
- management of possible disputes with users;
- sending commercial information and advertising, based on user preferences.

Sharing personal data with third parties
Personal data may be shared with third party companies, in the following cases:
- when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
- when the user publishes, in the free comment areas of the website, information accessible to the public;
- when the user authorizes the website of a third party to access their data;
- when the website uses the services of service providers to provide user assistance, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in compliance with the provisions of the applicable regulations on the protection of personal data. personal;
- if required by law, the website may transmit data to pursue claims made against the website and comply with administrative procedures and legal;
- if the website is involved in a merger, acquisition, transfer of assets or judicial recovery procedure, it may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.

Security and privacy

The website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights

In application of the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address:
· the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user's identity in order to verify its accuracy.
· the right to rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
· the right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
· the right to limitation of processing: users can ask the website to limit the processing of personal data in accordance with the hypotheses provided for by the GDPR.
· the right to object to the processing of data: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
· the right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website.
Evolution of this clause
The website reserves the right to make any modification to this clause clause relating to the protection of personal data at all times. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by email, at least 14 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the possibility of deleting his account.

Consumer Code

Article L. 217-4: “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or was carried out under his responsibility.”

Article L. 217-5: “The good complies with the contract:
1° If it is suitable for the use usually expected of a similar good and, where applicable :
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model ;
- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the the buyer, brought to the attention of the seller and that the latter has accepted.”

Article L. 217-6: “The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them”.

Article L. 217-7: “Defects of conformity which appear within a period of twenty-four months from delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.For goods sold second-hand, this period is set at six months.The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.”

Article L. 217-8: “The buyer has the right to demand that the goods conform to the contract. However, he cannot contest conformity by invoking a defect that he knew or could not have ignored when he contracted. The same applies when the defect has its origin in the materials he himself supplied.”

Article L. 217-9: “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.”

Article L. 217-10: “If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed in application of article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be done without major inconvenience for him taking into account the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor.”

Article L. 217-11: Application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not prevent the award of damages.

Article L. 217-12: “The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.”

Article L. 217-13: "the provisions of this section do not deprive the buyer of the right to exercise action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual which is recognized by law."

Article L. 217-14: “The recourse action can be exercised by the final seller against the successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the civil code.

Article L. 217-15: "The commercial guarantee means any contractual commitment of a professional towards the consumer with a view to reimbursement of the purchase price, replacement or repair of the good or the provision of any other service in relation to the property, in addition to its legal obligations aimed at guaranteeing the conformity of the property.
The commercial guarantee is the subject of a written contract, a copy of which is given to the buyer.
The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial extent as well as the name and address of the guarantor.
In addition, it clearly and precisely mentions that, independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the civil code.
The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the civil code are reproduced in full in the contract.
In the event of non-compliance with these provisions, the guarantee remains valid. The buyer is entitled to take advantage of this."

Article L. 217-16: “When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any downtime period of at least seven days is added to the remaining warranty period.
This period runs from the buyer's request for intervention or the making available for repair of the good in question, if this making available is later to the request for intervention.”

Civil Code

Article 1641: “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have it acquired, or would have given only a lower price, if he had known them.”

Article 1648: “The action resulting from redhibitory defects must be brought by the purchaser, within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from apparent defects or lack of conformity.


In accordance with article L. 612-1 of the Consumer Code, the consumer, subject to article L.6122 of the Consumer Code, has the option of submitting a request for amicable resolution through mediation, within a period of less than one year from the date of his or her written complaint to the professional.

This establishment has designated, by membership registered under Siren number 900236829, the SAS Médiation Solution as the consumer mediation entity.

To contact the mediator, the consumer must make their request:

- Either in writing to:

Sas Mediation Solution

222 chemin de la bergerie

01800 Saint Jean de Niost

Tel. 04 82 53 93 06

- Either by email to:

- Either by completing the online form entitled “Refer to the mediator” on the site

Whatever the means of referral used, the request must contain:

- The postal, telephone and electronic contact details of the applicant,

- The name and address and registration number at Sas Médiation Solution, of the professional concerned,

- A brief statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why,

- Copy of the prior complaint,

- all documents allowing the processing of the request (purchase order, invoice, proof of payment, etc.)