Terms of Sales

General conditions of sale


This website is operated by 1Lampe. Throughout the site, the terms “we”, “us” and “our” refer to 1Lampe. 1Lampe offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this site and/or purchasing one of our products, you engage in our “Service” and agree to be bound by the following terms (“ General Conditions of Sale”, “General Conditions of Sale and Use”, “Conditions”), including the additional terms, conditions and policies referred to herein and/or accessible by hyperlink. These General Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and/or content contributors.

Please read these General Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use any services offered here. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.

All new features and tools that are subsequently added to this store will also be subject to these General Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Conditions of Sale and Use by publishing updates and/or modifications on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.


By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, nor must you, in connection with the use of the Service, Violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any other code of a destructive nature.

Any infraction or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services.


We reserve the right to refuse access to the Services to any person at any time, for any reason.< /p>

You understand that your content (not including your credit card information) may be transferred unencrypted, and this means (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or use of the Service, or any access to or contact with the Service on the website, through which the Service is provided, without prior express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if the information available on this site is not accurate, complete or current. The content of this site is provided for informational purposes only and should not constitute your sole source of information for making decisions without first consulting more accurate, more complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain some previous information. This prior information, by its nature, is not current and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (and any part or content of the Service) without notice at any time.

We will not be liable to you or any third party for any price change, suspension or discontinuance of the Service.

As indicated in our legal notices, our site is hosted in the United States and so is our bank account. Depending on your bank account, your bank may charge you additional exchange fees.


Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but have no obligation, to limit the sales of our products or services to any person, in any geographic region or jurisdiction. . We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to stop offering a product at any time. Any offer for a service or product made on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information, or other merchandise obtained or purchased by you will meet your expectations, or that any error in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time. the order has been placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be from merchants, resellers or distributors.

You agree to provide current, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please see our Return Policy.


We may provide you with access to third-party tools over which we neither monitor, control nor influence.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions. of any kind and without any endorsement. We shall have no legal liability arising from or relating to the use of these optional third-party tools.

If you use optional tools offered through the site, you do so at your own risk and discretion, and you should review the terms on which such tools are available. offered by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features on our site (including new tools and resources). These new features and new services will also be subject to these General Conditions of Sale and Use.


Certain content, products and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are under no obligation to examine or evaluate the content or accuracy of such sites, and we do not warrant and have no liability or responsibility for any content, websites, products, services or other materials accessible on or from these third party sites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction carried out in connection with these third party websites. Please review the third-party policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding these third parties' products should be referred to the same third parties.


If, at our request, you submit specific content (for example, to enter competitions), or if without a request from us, you send ideas creative comments, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Feedback”), you grant us the right, at any time, to and without restriction, edit, copy, publish, distribute, translate and otherwise use in any media any comments you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.

We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or which infringes any intellectual property or these General Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyright, trademark, privacy, personality , or other personal or property rights. You further agree that your comments will not contain any unlawful, defamatory, offensive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service. or any other associated website. You may not use a false e-mail address, pretend to be someone you are not, or otherwise mislead us and/or third-parties as to the origin of any comments. You are entirely responsible for all comments you post and their accuracy. We take no responsibility and assume no liability for any comments you or any third party posts.


The submission of your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.


There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate. , at any time and without notice (including after you have placed your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation to pricing information, unless required by law. No specified update or refresh date in the Service or on any related website, should be taken into account in concluding that information in the Service or on any related website has been modified or updated.


In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to incite others to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will compromise the functionality or operation of the Service or of any related website, independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort, crawl, crawl or scan the web (or any other resource); (j) for lewd or immoral purposes; or (k) to violate or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.


We do not guarantee or represent that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you.< /span>

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided “as is” and “as available” for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of merchantability or quality, fitness for a particular purpose, durability, title and non-infringement.

1Lampe, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall not be liable in any way for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any nature whatsoever, including but not limited to loss of profits, revenue, savings, data, replacement costs or similar damages, whether in contract, tort (even in negligence), strict liability or otherwise, arising from your use of any service or product from this Service, or as to any other claim relating in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from the use of the Service or any content (or products) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of their occurrence. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and protect 1Lampe, our parent company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, as to any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your violation of these Terms of Service and Use or the documents they refer to, or your violation of any law or the rights of a third party.


In the event that a provision of these General Conditions of Sale and Use is deemed to be illegal, void or inapplicable, this provision may nevertheless be applied in the full extent permitted by law, and the non-applicable part must be considered as being dissociated from these General Conditions of Sale and Use, this dissociation must not affect the validity and applicability of all the other remaining provisions.


The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this Agreement for all purposes.< /p>

These General Conditions of Sale and Use are effective unless and until they are terminated by either you or not. You may terminate these General Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If we judge, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these General Conditions of Sale and of Use, we may also terminate this agreement at any time without notice to you in advance and you will remain liable for all amounts owed up to and including the date of termination, and/or we may deny access to our Services (or any part thereof).


Any failure on our part to exercise or apply any right or any provision of these General Conditions of Sale and Use should not constitute a waiver of this right or provision.

These General Conditions of Sale and Use or any other policy or operating rule that we publish on this site or in relation to the Service constitute the entirety of the the understanding and agreement between you and us and govern your use of the Service, and supersede all prior and contemporaneous communications, proposals and agreements, whether oral or written, between you and us (including, but not limited to to any previous version of the General Conditions of Sale and Use).

Any ambiguity regarding the interpretation of these General Conditions of Sale and Use must not be interpreted to the disadvantage of the drafting party.< /p>


These General Conditions of Sale and Use, as well as any other separate agreement through which we provide you Services will be governed and interpreted under the laws in force in France.


You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use in posting updates and changes to our site. It is your responsibility to visit our site regularly to check for changes. Your continued use of or access to our site after the publication of any modifications to these General Conditions of Sale and Use constitutes acceptance of these modifications.


Questions regarding the General Conditions of Sale and Use should be sent to us at contact@1lampe.com


  1. Parcel marked as delivered but not received: In many cases, it is possible to recover a poorly delivered package. Here are the recommendations we can give you to be able to locate your shipment:
  2. Have your tracking number ready.
    2. Contact the transport company or postal operator in charge of your shipment and notify them of the situation.
  3. If, unfortunately, you are dealing with a package delivered but not received, it could be due to the following reasons:

* Your package was received by someone else in error due to an incorrect or illegible address marked by the sender.* Your neighbor or family member received the package for you and forgot to inform you.
*Sometimes an unreceived package may be marked as delivered even before it arrives.
* The package was left near your home (store, kiosk, post office, relay point).
* Technical error in the shipping company's tracking system.
* If the carrier's searches yield no results, your package will be declared lost. Then prepare a claim for an undelivered package in order to get reimbursed. Processing your complaint may take between 2 and 4 weeks, depending on the carrier.

  1. To obtain compensation from the shipping company, you will need to file a formal request. Contact the customer support of the logistics provider. Once the delivery company has analyzed your case and assessed the amount of the lost package, you will be informed of its decision. If this situation is due to a fault of the carrier, we will refund your order. On the other hand, if the delivery failure is attributable to the customer, as in the case of incorrect delivery address being informed, the latter will not be reimbursed.
  2. Refusaled parcel
  3. Reimbursement In the event of refusal of delivery following a withdrawal, the return costs will be your responsibility and automatically deducted from your refund even if the initial shipping costs were free. Your refund will be effective after receipt of the item in the merchant's warehouses and after verification of its general condition. In the case of a package refusal, in the event that the carrier is not able to return the package to us or you are not able to prove the return of the package: a fee of 25% of the price of product will be deducted from your refund. In the event of refusal, it is your duty to notify us of the return tracking number, we do not automatically have access to it.
  4. VAT refund: Customs fees and VAT are not refundable in the event of withdrawal or refusal of packages.
  5. Defective or damaged package
  6. The defect must be in the product, not the packaging. The defect must compromise the quality of the product, or its use must not be considered a case of withdrawal.
    2. In the event that the expertise confirms a manufacturing defect, the regulations allow the merchant to prioritize the repair or exchange of your product even if you request a refund. If they are unable to complete one of the first two actions, they will refund your purchase. If you wish a refund, the merchant has the right to consider your request as a withdrawal and the return will be the responsibility of the customer.
  7. Application of a discount if the product shows signs of useIn the event of withdrawal, we reserve the right to reduce part of the reimbursement in proportion to the damage.
  8. You have 45 days to tell us that you have not received your order, without complaint on your part in This time frame the order is considered delivered.
  9. Address change procedure in case the customer informs the wrong address. If after your order you realize that there is an error in your delivery address, please inform us within 24 hours of closing the order. If this procedure is not followed, we may not be able to change the delivery address. An incorrect delivery address may prevent delivery or cause delivery to a different location than desired. We will not take responsibility in these cases.

You have 45 days to tell us that you have not received your order, without a complaint from you within this period the order is considered delivered.


We work with a French workshop and a Chinese one. The majority of the catalog is shipped from China. When placing your order, you accept possible customs fees. In the event of customs fees, 1Lampe covers them in full except in the event of a return.


In the event of a product return, we will refund within 14 days of receipt of the product by us.

We do not accept any refunds if the package is delayed before 6 weeks, however, if the package is declared lost by the carrier before this date, we will refund under 14 days from order to payment method used.

After 6 weeks, the package will be considered lost and you can request a refund.


Cancellation of orders is only possible if you have contacted us no later than 2 hours after your order. In the event of cancellation, we reserve the right not to refund transaction fees.


For any withdrawal request, please contact us at contact@1lampe.com

25.1 – Legal period for the right of withdrawal

In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. After communicating your decision to exercise your right of withdrawal within this 14-day period, you have another 14 days to return the product(s) concerned by the withdrawal.

The right of withdrawal does not apply to customers outside the European Union.

25.2 – Contractual withdrawal period

On 1Lampe.com we offer you the possibility of exercising your right of withdrawal within 14 days of receipt of the products. You then have another period of 14 days from the communication of your decision to withdraw to return the product(s) concerned to us.

In the case of an order containing several products, placed on 1Lampe.com, the period of 14 days to communicate your decision to withdraw runs from receipt of the last product .

The terms and conditions for exercising your right of withdrawal are specified in 24.3.

25.3 Conditions for exercising the right of withdrawal

In the event of exercising the right of withdrawal within the period referred to in 24.2, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remaining at your expense.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, and, if possible , accompanied by a copy of the purchase invoice for optimized management. In the event of depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product, you may be held liable.

To exercise your right of withdrawal, in accordance with legal provisions, you will find below, in the appendix, the standard withdrawal form to be sent to us at the address following: You can exercise your right of withdrawal by any means and in particular by postal mail or an email to contact@1lampe.com expressing your desire to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.< /p>

Once the withdrawal form or declaration has been sent to 1Lampe at the latest within 14 days of receipt of your order, you must return the product(s) concerned. to the address of 1Lampe.com, within a reasonable time and, at the latest, within 14 days from sending the form or declaration of withdrawal.

In accordance with Council Regulation No. 1182/71/EEC of June 3, 1971 determining the rules applicable to time limits, dates and terms:
1° The day on which the contract is concluded or the day of receipt of the goods is not counted in the period mentioned in the article L. 221-18 ;
< span style="font-weight: 400;">2° The time limit begins to run at the start of the first hour of the first day and ends at the end of the last hour of the last day of the time limit;< span style="font-weight: 400;">
3° If this period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day.

When the information relating to the right of withdrawal has not been provided to the consumer under the conditions provided for in 2° of the article L. 221-5, the withdrawal period is extended by twelve months from the expiration of the initial withdrawal period, determined in accordance with the 'article L. 221-18.
< span style="font-weight: 400;">However, when the provision of this information occurs during this extension, the withdrawal period expires at the end of a period of fourteen days from the day on which the consumer received this information .

The burden of proof of the exercise of the right of withdrawal under the conditions provided for in the article L. 221-21 weighs on the consumer.

25.4 – Appendix – Withdrawal form

The Customer can use the model withdrawal form shown below:

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of SOCIETE LUMINADEUS LLC,

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract relating to the sale of the property (*) /for the provision of services (*) below:

Ordered on (*)/received on (*):
Name of consumer(s):
< span style="font-weight: 400;">Address of the consumer(s):

Signature of the consumer(s) (only in case of notification of this form on paper):
(*) Delete as appropriate.

25.5 – Return address

Contact our Customer Service using the “contact us” page or by sending an email to contact@1lampe.com for details of the procedure.

25.6 – Refusal of packages

In the event of a withdrawal, the return costs will be your responsibility and automatically deducted from your refund even if the initial shipping costs were free.

25.6 – Reimbursement

In the event of exercising the right of withdrawal, 1Lampe will reimburse the sums paid (including delivery costs) at the latest within 14 days from from the date of receipt of the returned product and using the same payment method as that used for the order (unless you expressly agree to reimbursement using another payment method). This reimbursement date may be deferred until recovery of the product or until you have provided proof of shipment of the product, the date chosen being that of the first of these facts. 1Lampe is not required to reimburse you for additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on 1Lampe

1Lampe is not required to reimburse you for customs fees upon withdrawal. In order to obtain reimbursement or remission of duties, you must file a request with the customs office or department that notified the debt.

It is however specified, in the event of total or partial payment by gift vouchers, that these cannot be reimbursed either in cash or by check or by credit card. Reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.

No cash on delivery will be accepted for any reason.


The products sold on the 1Lampe.com site are subject to the legal guarantee of conformity set out in articles L.217-4 et seq. of the Consumer Code and to the guarantee against hidden defects set out in articles 1641 et seq. of the Civil Code.

In accordance with our legal obligations, 1Lampe.com is responsible for defects in conformity appearing on your product for 2 years from its purchase.

It is recalled that as part of the legal guarantee of conformity, the consumer:

– benefits from a period of two years from delivery of the goods to act vis-à-vis its seller;

– can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;

– is exempt from providing proof of the existence of the lack of conformity of the goods during this period.

The legal guarantee of conformity applies independently of the commercial guarantee that may potentially cover your property.

It is recalled that the consumer can decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the civil code and that in this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

This guarantee allows you to obtain the repair of your product or its exchange free of charge, subject to the cost conditions provided for by law. Failing this, if the repair or exchange is impossible or could not be implemented within the month following its support, 1Lampe will reimburse you the price of your product.

For goods purchased second-hand or reconditioned and beyond 6 months from the date of purchase of the product, it will be up to you to prove the existence of the alleged lack of conformity at the time of purchase.

To benefit from this guarantee, the products must be returned to us with the purchase invoice. Products returned by post must be in packaging allowing transport in good conditions. In this case the costs of returning the product will be reimbursed to you on the basis of the price invoiced and upon presentation of supporting documents.

You can also implement the guarantee against hidden defects within two years from the discovery of the defect. It will then be up to you to prove in particular that the defect existed at the time of purchase, that it was hidden and that it renders the product unusable. The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in article 24.


The nominative information and personal data concerning you are necessary for the management of your order and our commercial relations. They may be transmitted to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer you and the information we send you.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify and oppose personal data concerning you. Simply write to us online at Customer Service or by post at: giving us your first and last name, email address and if possible your customer reference. In accordance with current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. A response will then be sent to you within 2 months of receipt of the request.

Existence of a list opposing telephone canvassing

If your telephone number is collected when creating your account or placing your order, we inform you that your telephone details will not be used only for the proper execution of your orders or to contact you in order to offer you new services. Without prejudice to the above, in accordance with legal provisions, you are informed that you can, if you wish, register on the list opposing telephone canvassing. You can register free of charge on this list which is binding on all professionals except those with whom you have already concluded a contract.